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Patient Participation Groups are the forum by which both the patient and the practice can communicate with each other.

 They provide a vital link in ensuring that the patient voice is heard and that the practice can involve patients in decisions that affect them in how their care is delivered.

Greenfield Medical Centre is currently undergoing major changes and we would really like patients to be involved as we move forward.

If you would like to be involved please contact Jacqui Tonge Practice Manager via reception.

 

Dear Patients

We have now uploaded The Patient Participation Group Annual Report.  We would like to thank all of our members of the patient participation group who have been instrumental in identifying action plans with the practice which has helped us to improve our services to you the patient.

 

We welcome any patients who would like to be involved and if you would like to know more about joining the group please contact any member of the reception team.

Please note that June, and September 2014 minutes have been now been archived, should you wish to review these minutes, please contact reception, as these are displayed at the surgery. 

Key Performance Indicators: - (KPI's) 2013/2014

This is a summary of the chosen indicators as reviewed by the Patient Participation Group.

There are 11 indicators that the practice has chosen with a total 100 points value.  These indicators run for the years 2013/14 & 2014/15.  The target of 100 points need to be met on consecutive years.

 1. Infant feeding status - whether babies are breast or bottle fed - recorded target of 98%.

2. Smoking in Pregnancy - Identifying smokers and offering cessation advice - recorded target of 60%.

3. Practice offer phlebotomy services to any patient who can have blood taken in the community.

4. Practice is open at least 52.5 hrs per week and takes calls over lunchtime.

5. Clinical appointments available for at least 16.5 hrs per 1000 patients per week.

6. Patients have been involved in the discussion about the selection of KPI's.  Practice will publish KPI's in waiting rooms  & on website. Patients will be involved in monitoring achievement.

7. Learning Disabilities - patients will be offered annual health check and template developed.

8. Looked after children - establish a register and ensure annual health check offered.

9. BP monitoring - Practice to offer 24 hr BP monitoring to all who need it.

10. Practice offers 15 minute appointment times for routine appointments.

11. Type 1 Diabetics who do not wish to go to hospital are offered an appointment at least twice yearly for review.

Changes to KPI's 2014/2015

In conjunction with our Patient Group the practice agreed KPI's for last year.

We have been able for 2014/15 to review and amend our choices. We have chosen some for the coming year that were considered for 2013/14 but didn't make the final group, and have retired one other.

Retired Indicator:- Offer of annual Check to "looked after children"

Additional Indicators: Nursing home provision meeting with geriatrician

Gold Standard Diabetic Year of Care

Diabetes Care in Pregnancy

Diabetes Control for Type 2 in Primary Care

Insulin Initiation

Managing and administering special medications for certain patients on the mental health register.

 

 

 

 
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